FAQs.

In Stock vs. Preorder Products

All products marked “in stock” are currently in-house and will ship within 1 week, UNLESS ordered together with any “preorder” products. The anticipated shipping timeframe for preorders is noted in bold red text on the product pages. If a product or particular size/color/option is  "Out of Stock,” that means that we are already sold out—even for newly released preorder products.

Worldwide Shipping

Phantom bindings and accessories are available only via our webstore. We do not currently sell to dealers/retailers, but we do offer worldwide shipping options via UPS and USPS. All available shipping options will show at checkout and you will be able to choose whichever option works best for you based on cost and time. Sorry, but we cannot expedite shipping beyond the options presented at checkout.

Pro Purchase

Our 2018/19 pro purchase program is open to certified splitboard/ski guides and those who are actively pursuing certification. Applicants must provide proof of active membership or enrollment in the Ski Guide Course for this season with one of the following guiding associations: ACMG, AMGA, IFMGA, RMGA, NZMGA or equivalent. We thank you for your understanding if you do not meet these requirements, and hope to expand our pro purchase program as well as offer industry discounts in the future.

Demos

We are not currently demoing our bindings. While not the same as demoing for yourself, feel free to write us to request testimonials from riders who have made the switch to the SplitTech System.

 
 
 

PLEASE NOTE that Ryan (who receives all inquiries sent below) will be traveling internationally from December 11-25, with very limited access to internet. Please understand that there will be a delay but he will reply as soon as possible upon return.

For urgent matters and urgent matters ONLY - such as updates or changes to an existing order that has not shipped yet - please send an email to phantomfish16@gmail.com and be sure to Cc info@phantomsnow.com to ensure you connect with someone.

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